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Search guides, troubleshoot your device, or reach a real person. Most answers are a few seconds away.
Unbox, apply your first patch and set up the Stemp app step by step.
8 articlesApplying, charging, replacing and getting the most accurate readings from your patch.
11 articlesPairing over Bluetooth, fixing sync issues and setting up custom alerts.
9 articlesPlans, payments, refunds, HSA/FSA and managing your subscription.
7 articlesInvite family and clinicians, manage permissions and share alerts safely.
6 articlesReconnect a dropped device, fix odd readings and reset when you're stuck.
10 articlesFirst, make sure the patch is within Bluetooth range and the app has permission to use Bluetooth. If readings don't resume within a minute, open the app, go to Devices, and tap Reconnect. A quick patch re-seat usually does the trick.
Install the Stemp app, create an account, and tap Add device. Hold your phone near the patch and follow the on-screen prompt — pairing takes about 15 seconds and only needs to be done once per patch.
No. Your readings live in your Stemp account, not on the patch. When you activate a fresh patch, your trends and history continue uninterrupted.
In the app, open Sharing and send an invite by email. They'll get permission-based access to live readings and alerts, and you can adjust or revoke access at any time.
Devices come with a 30-day money-back guarantee, and subscriptions can be cancelled anytime from Account → Billing. Refunds are processed back to your original payment method within 5–7 business days.
Yes. Stemp qualifies as an eligible medical expense for most HSA and FSA accounts. You can download an itemized receipt from Account → Billing for reimbursement.
Our support team knows the device inside out. Reach us whichever way is easiest.
Send details and screenshots — we'll reply with a fix, usually within a few hours.
support@getstemp.comPrefer to talk it through? Our team is on the line during business hours.
(888) 687-9706Send us the details below and we'll route it to the right specialist.
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Real humans, fast answers — no endless phone trees.
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